Privacy policy

Effective Date: November 2025

At ICEX, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

We may collect the following information:

Name, email address, phone number, and shipping/billing address
Order and payment details (payments are processed securely by third-party providers)
Device and browsing data such as IP address, browser type, and pages visited

2. How We Use Your Information

We use your information to:

Process, confirm, and deliver orders
Send order updates, delivery notifications, and customer support messages
Communicate important account or service information
Improve our website, products, and customer experience
Comply with UK legal, tax, and fraud-prevention requirements

3. SMS Communications

By providing your phone number and opting in at checkout or elsewhere on our site, you consent to receive SMS messages from ICEX, including:

Transactional messages (e.g. order confirmations, shipping updates, delivery notifications)
Promotional messages (e.g. offers, product updates, or announcements)

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying STOP.

For assistance, contact support@icexwear.com.

4. Data Protection

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

ICEX does not store full payment details. All payments are handled through secure, encrypted third-party payment gateways.

5. Cookies

We use cookies to:

Improve website performance
Personalise your browsing experience
Analyse site usage and traffic

You can disable cookies at any time through your browser settings.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share limited information with trusted third-party providers strictly for:

Payment processing
Order fulfilment and delivery
Website analytics and performance

These providers only receive the data necessary to perform their services.

7. Contact Us

If you have any questions about this Privacy Policy, contact us at:

support@icexwear.com

ICEX

Manchester, United Kingdom