Refund policy

Refund Policy

Effective Date: November 2025

At ICEX, we want every customer to feel confident when ordering. If something isn’t right, we’re here to help. This policy explains how returns, refunds, and exchanges work.

1. Returns (30 Days)

You may return eligible items within 30 days of delivery.

To qualify, items must be:

• Unworn and unused
• In original packaging
• In the same condition as received

Returned items that show signs of wear, washing, damage, or scent may be refused.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Worn items
• Items without original packaging or tags
• Damaged items not caused by ICEX
• Clearance or final-sale items (if applicable)

3. Refunds

Once your return is received and inspected, you’ll receive an email confirming approval or rejection.

Approved refunds are processed to your original payment method within 7–10 business days.

Shipping costs are non-refundable unless the item was faulty or incorrect.

 

4. Exchanges

We offer exchanges for:

• The same item
• A different size or colour (if available)

If the requested option is unavailable, a refund may be issued instead.

 

5. Damaged or Incorrect Items

If you receive a faulty or incorrect item, contact us within 48 hours of delivery with clear photos of the product and packaging.

We’ll arrange a replacement or full refund.

6. Contact Us

 

For any questions about returns or refunds, reach us at:

📧 Icexwear@gmail.com

📍 Manchester, United Kingdom