Shipping policy

Shipping Policy

 

Effective Date: November 2025

 

At ICEX, we aim to deliver your order quickly and safely across the UK. Please review the details below before placing your order.

1. Processing Time

All orders are processed within 5–14 business days (excluding weekends and bank holidays).

You will receive a shipping confirmation email once your order has been dispatched.

2. Delivery Time

Standard UK delivery typically takes 5–14 business days after dispatch.

Delivery times may vary due to courier delays, weather, holidays, or unforeseen circumstances.

 

 

 

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

 

 

4. Order Tracking

 

Once your order has shipped, you will receive:

• A tracking number
• Courier details
• A link to track your parcel in real time

 

 

5. Incorrect or Incomplete Addresses

Please ensure all delivery details are correct at checkout.

ICEX is not responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete addresses.